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| Quality Policy |
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Mission Statement
“Together, to entertain our customers with quality, safe and convenient food and beverages backed with marketing and logistics excellence.”
The directors and top management of the company are committed to ensure that the company’s mission statement is constantly lived up to. This commitment to achieve an unfailing quality at all times necessitated the implementation, of a quality management system, meeting the requirements of ISO 9001:2000, and necessitates a business environment and culture which promotes this quality assurance.
This mentality originates from the top of the company and permeates through the entire company. All obligations in terms of resources, infrastructure and statutory regulations are periodically reviewed to ensure that they are effectively met.
Our dedicated team will ensure that all procedures laid down in the quality manual are adhered to, and will review the system for improvement on an ongoing basis in order to have a constant Quality Assurance Standard at all times. Such reviews also provide opportunities to assess the effectiveness of the system in meeting established and agreed quality objectives.
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| Quality Ethos |
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Everyone at Nectar Group is accountable for fully satisfying our customers by supplying quality products supported by effective marketing strategies and efficient logistics organisation.
Our Quality ethos are defined and strongly driven by the following management principles:
a) Customer Satisfaction Measurements
It is our belief that to truly understand what our customers need from our organisation, we must ask, listen and take action. To support this belief, our Quality Department compiles, distributes and analysis customer survey results on a national basis. The information from this survey is used by executive management to adjust practices within the organisation to continuously improve our products, services and processes in order to more completely satisfy our customers.
b) Accountability
All employees are responsible for carrying out the Quality Policy that aims to promote a corporate culture that aims to develop our employees (Learning); promote value empowerment, tenacity, and passion (Ownership); and delight the customer by creating value (Customer Intimacy). In this vein Nectar Group tracks corporate performance through the application of Balanced Scorecard which is spearheaded by the Quality Department and assessed by the Management Team for specific actions on a monthly basis.
c) Industry Standards
Our corporate infrastructure benefits from regular internal process audits, which are based on ISO 9001 standard. Indeed Nectar Group has been certified ISO 9001 compliant since 2005 by Bureau Veritas (UKAS). Our operations are also inspected on a routine basis by the local Health authorities in the light of relevant EU food handling directives and have always awarded the company maximum grades. Furthermore, through its management policies, the company ensures that all EU / Maltese legislation relating to the environment, health and safety, food safety, work practice ethics and other laws are adhered to.
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